FAQs
Welcome to Decourcy Centre! We've answered some common questions to help make your shopping experience easier. If you need further assistance, our customer support team is happy to help.
1. What products does Decourcy Centre offer?
Decourcy Centre offers stylish women's fashion accessories, including a selection of fashionable belts in versatile designs. Our collection features elegant buckles, braided styles, slim belts, and accessories suitable for everyday outfits and special occasions.
2. Where do you ship?
We currently ship within the United Kingdom only. Unfortunately, we do not offer international shipping at this time.
3. How long does shipping take?
Our estimated total delivery time is 5–8 business days.
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Order processing: 2–3 business days
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Transit time: 3–5 business days
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Total estimated delivery: 5–8 business days
Delivery times are estimates and may vary due to courier delays, public holidays, weather, or other unforeseen circumstances.
4. How much does shipping cost?
Any applicable shipping charges will be displayed at checkout before you complete your purchase. Please review your order total before placing your order.
5. Which payment methods do you accept?
We accept the following payment methods, subject to availability at checkout:
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Visa
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Visa Electron
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Mastercard
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Maestro
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American Express (Amex)
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Discover
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Diners Club
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JCB
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PayPal
Available payment options will be displayed during checkout.
6. How do I know if my order has been confirmed?
After successfully placing your order, you should receive an order confirmation by email. Please check your inbox and spam or junk folder if you cannot find it.
If you have not received your confirmation, please contact our customer support team for assistance.
7. Can I track my order?
Where tracking information is available, it will be provided after your order has been dispatched. Please allow some time for tracking details to become active.
8. Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at support@Decourcycentre.shop. We will do our best to assist you, but changes or cancellations cannot be guaranteed once an order has been processed or dispatched.
Your statutory consumer rights remain unaffected.
9. What should I do if my order is delayed?
If your order has not arrived within the estimated 5–8 business-day delivery window, please contact us with your order number. We will do our best to help you check the status of your delivery.
10. What if I receive a damaged or incorrect item?
We're sorry if something isn't right with your order. Please contact us as soon as possible at support@Decourcycentre.shop with your order number, a description of the issue, and photographs where helpful. We will review the matter and explain the available next steps.
11. What is your returns and refund policy?
If you wish to return an item or request a refund, please contact our customer support team for guidance under our applicable returns and refund policy.
Your legal rights, including any applicable rights relating to faulty goods and online purchases, are not affected by our policies.
12. How can I contact Decourcy Centre?
You can reach us using the details below:
Store Name: Decourcy Centre
Email: support@Decourcycentre.shop
Phone: +44 07799 880129
Address: 11 Antrim St, Carrickfergus BT38 8AG, United Kingdom
13. How quickly will you respond to my enquiry?
We aim to respond to customer enquiries as promptly as possible. Please include your order number when contacting us about an existing order so we can assist you more efficiently.
Still Have Questions?
We're here to help! If you cannot find the answer you're looking for, please email support@Decourcycentre.shop, and our team will be happy to assist you.
Thank you for shopping with Decourcy Centre — The Finishing Touch to Your Style.