Refund policy

At Decourcy Centre, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our Return and Refund Policy explains how to request a return and what to expect throughout the process.

1. Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return, subject to the conditions outlined below.

To be eligible for a return, your item must meet the following requirements:

The item must be unused and in its original, new condition.
The item must be returned in its original packaging.
The item must be in the same condition as when you received it, with any original tags or accessories included where applicable.
You must contact us by email before sending an item back.

Important: Once your return is approved, you must send the item back within 14 days of receiving our return instructions. Please contact us before returning any product so we can guide you through the process.

2. How to Request a Return

To start a return, email us at support@Decourcycentre.shop with the following information:

Your full name
Your order number
The item you wish to return
The reason for your return
Photographs of the item, if it is damaged, defective, or incorrect

Our team will review your request and provide further instructions if your return is approved.

Please do not send items back before contacting us and receiving return instructions.

3. Refund Policy

Once we receive your returned item, we will inspect it to confirm that it meets our return conditions.

If your refund is approved, we aim to process it within 10 business days after receiving and inspecting the returned item.

Approved refunds will generally be issued to your original payment method. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

If your refund has not appeared after it has been processed, please check with your payment provider before contacting us for further assistance.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@Decourcycentre.shop as soon as possible.

Include your order number, a description of the problem, and photographs where possible. We will review the issue and help you determine the appropriate next steps.

Your statutory consumer rights are not affected by this policy.

5. Return Shipping Costs

Please contact us before sending a return so we can confirm the applicable return arrangements and any shipping costs.

Where an item is faulty, damaged, defective, or incorrectly supplied, your applicable legal rights regarding return costs and remedies will apply.

6. Cancellations

If you wish to cancel an order, please email us as soon as possible. We will do our best to assist if your order has not yet been dispatched.

If your order has already been dispatched, you may need to follow the applicable return procedure.

For UK customers, statutory cancellation rights for eligible online purchases may apply separately from our voluntary return policy.

7. Exceptions and Legal Rights

Our return conditions apply subject to applicable consumer protection laws. Nothing in this policy limits or excludes any legal rights you may have, including rights relating to faulty goods or statutory cancellation periods.

If you have questions about whether your purchase qualifies for a return or refund, please contact our support team before sending the item back.